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Travel Alert: COVID-19 Update >

  • Government mandate - This location has COVID-19 travel restrictions in place. Learn more
  • Face coverings: Required in hotel indoor public areas

Travel Alert: COVID-19 Update >

  • Government mandate - This location has COVID-19 travel restrictions in place. Learn more
  • Face coverings: Required in hotel indoor public areas
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Existing Reservations World of Hyatt

Frequently Asked Questions

Map & Directions

How do I get to the Hotel?

For a map and directions, click here.

General

What is check-in/check-out time at Wild Palms Hotel?

Check-in time at Wild Palms Hotel is at 3pm; check-out is at 12pm.

Do you allow smoking on property?

Wild Palms Hotel is a non-smoking hotel.

Do you allow pets?

Sorry, we are not accepting pets at this time due to regular preventative maintenance which may include exterior spray. As a precaution to avoid any harm to our four-legged friends we will begin accepting pets in 2021. (ONLY SERVICE ANIMALS are currently allowed).

What is your fax number?

(408) 736-8302

How much do you charge for high speed/Wi-Fi Internet access?

Our basic Wi-Fi is complimentary to all guests. Upgraded Wi-Fi is available for a charge (10mbps is $5.95/day and 15mbps is $9.95).

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We have a new fitness center featuring Precor brand equipment. The fitness center is open 24 hours a day.

Do you have a business center?

Our business center is accessible at all hours. There is an Apple desktop computer and a color printer. There is a $4.97/10 minutes or $.49/minute usage charge after the first 10 minutes. Printing is $.49/page for black and white and $1.49/page for color.

Do you have a pool?

We do have a pool. The hours of operation: 6 a.m. – 10 p.m. No dogs or glass are allowed in the pool area. Children under 18 must have an adult present with them.

Do you have a spa?

We do not have a spa.

Parking

Do you have onsite parking? How much is parking? Is it included in my room rate?

Complimentary onsite parking is available to all guests.
The hotel does not offer valet parking.

World of Hyatt

Now, most hotels within JdV by Hyatt participate in World of Hyatt® – a loyalty program that offers rewards at over 900 hotels and resorts worldwide.