Skip to content
Existing Reservations Joy of Life Club

Frequently Asked Questions

Map & Directions

How do I get to the Hotel?

For a map and directions, click here.

General

What is check-in/check-out time?

Check-in time is at 3pm; check-out is at 12pm.

Do you allow smoking on property?

The Wild Palms Hotel is a non-smoking hotel.

Do you allow pets?

We welcome pets for stays of up to a maximum of 3 nights. A non-refundable $60 pet fee will be required. We encourage only dogs and no more than 1 pet per room unless the dog is less than 15 pounds in which case 2 pets are permitted. Any room that has a non-disclosed pet will be charged $100 per night fee.

What is your fax number?

(408) 736-8302

How much do you charge for high speed/Wi-Fi Internet access?

Our basic 5mbps Wi-Fi is complimentary to all guests. Upgraded Wi-Fi is available for a charge (10mbps is $5.95/day and 15mbps is $9.95).

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We have a new fitness center featuring Precor brand equipment. The fitness center is open 24 hours a day.

Do you have a business center?

Our business center is accessible at all hours. There is an Apple desktop computer and a color printer. There is a $4.97/10 minutes or $.49/minute usage charge after the first 10 minutes. Printing is $.49/page for black and white and $1.49/page for color.

Do you have a pool?

We do have a pool. The hours of operation: 6 a.m. – 10 p.m. No dogs or glass are allowed in the pool area. Children under 18 must have an adult present with them.

Do you have a spa?

We do not have a spa.

Parking

Do you have onsite parking? How much is parking? Is it included in my room rate?

Complimentary onsite parking is available to all guests.
The hotel does not offer valet parking.

Restaurant

What is your restaurant’s cuisine?

While we do not have a restaurant on site, we offer a daily complimentary hot extended continental breakfast.

What are the hours of the restaurant/bar/lounge?

Extended continental breakfast served:
Monday - Friday: 6 a.m. to 9:30 a.m.
Saturday and Sunday: 7 a.m. - 10:30 a.m.

Joy of Life Club

Enjoy exclusive benefits with our signature rewards program. If you’re not already a member, sign up now to start earning points toward incredible Joie de Vivre experiences and free air miles with your very next stay at one of our boutique hotels—each with its own unique brand and personality. It only takes a few minutes to join and it's free!

Sign Up For Exclusives

Be the first to know about breaking news and exclusive offers from Joie de Vivre hotels
Thank you!