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Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more

Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more
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Existing Reservations World of Hyatt

Frequently Asked Questions

Map & Directions

How do I get to the Hotel?

For a map and directions, click here.

General

What is check-in/check-out time at Wild Palms Hotel?

Check-in time at Wild Palms Hotel is at 3pm; check-out is at 12pm.

Do you allow smoking on property?

Wild Palms Hotel is a non-smoking hotel.

Do you allow pets?

Only dogs weighing 50 pounds or under are permitted. Guests are welcome to have two dogs stay in their guest room, provided that the combined weight of dogs does not exceed 75 pounds. A fee of $75 will be charged to have a dog(s) in the guest room for the duration of your stay for 7 days or less and $150 pet fee for 8+ days.

What is your fax number?

(408) 736-8302

How much do you charge for high speed/Wi-Fi Internet access?

Our basic Wi-Fi is complimentary to all guests. Upgraded Wi-Fi is available for a charge (10mbps is $5.95/day and 15mbps is $9.95).

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We have a new fitness center featuring Precor brand equipment. The fitness center is open 24 hours a day.

Do you have a business center?

Our business center is accessible at all hours. There is an Apple desktop computer and a color printer. There is a $4.97/10 minutes or $.49/minute usage charge after the first 10 minutes. Printing is $.49/page for black and white and $1.49/page for color.

Do you have a pool?

We do have a pool. The hours of operation: 6 a.m. – 10 p.m. No dogs or glass are allowed in the pool area. Children under 18 must have an adult present with them.

Do you have a spa?

We do not have a spa.

Parking

Do you have onsite parking? How much is parking? Is it included in my room rate?

Complimentary onsite parking is available to all guests.
The hotel does not offer valet parking.

Accessible Features

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.

Accessible Hotel Parking and Transportation

  • Van-Accessible Self-Parking
  • Self-Parking for Cars

Accessible Hotel Areas

  • Public Restrooms
  • Swimming Pool
  • Concierge Desk
  • Public Entrance
  • Fitness Center / Exercise Facilities
  • Business Center
  • Registration Desk

Accessibility for Guest Rooms and Meetings

  • Assistive Listening Devices for Meetings Provided Upon Request
  • Accessible Guest Rooms With Mobility Features Have Doorways With 32in (0.81m) of Clear Width
  • Text Telephone TTY
  • Closed Caption or Closed Captioning Decoders for Guest Room Televisions

Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Registration Area
  • Fitness Center / Exercise Facilities
  • Guest Rooms
  • Business Center
  • Meeting Room / Ballroom Area
  • Swimming Pool

World of Hyatt

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