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Existing Reservations Loyalty Program

Frequently Asked Questions

Map & Directions

How do I get to the hotel from the airport?

For a map and directions, click here.


What is check-in/check-out time?

Check-in time is at 4pm; check-out is at 11am.

Do you allow smoking on property?

Hotel Kabuki is a non-smoking property. The penalty for smoking is a non-refundable charge of $250. Be smart…

Do you allow pets?

We are happy to welcome your dog to Hotel Kabuki. We welcome one dog (30lbs/13.6kg or less) per room and provide a dog bowl, bed and mat for their comfort. Dog owners are required to sign a liability waiver at check-in and will be charged a one-time nonrefundable cleaning fee of $100 USD. Service dogs are exempt from these restrictions and cleaning fee. Team members will not enter any guestroom while a dog is present with or without the owner.

How much do you charge for high speed/Wi-Fi Internet access?

Basic Wi-Fi in our public spaces is complimentary and in-room basic Wi-Fi for up to two devices is included in our Guest Amenity Fee. Faster high-speed Internet access is available for a charge of $14.95 per day for up to five devices.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Our 4,000 square-foot Gymnasium is open 24 hours a day/seven days a week and is fully outfitted to accommodate any type of workout thanks to an array of Life Fitness cardiovascular and strength equipment (including five treadmills, four ellipticals, four exercise bikes, and a water rower), as well as a Peloton bike to experience the latest in indoor cycling. Located on the Garden Level, The Gymnasium also includes a heavy bag and boxing gloves, as well as a Mind-Body studio equipped with yoga mats. Click here to learn more about our offerings at The Gymnasium, including weekly Group Fitness classes.

Do you have a business center?

We do not have a business center, but offer printing through our Front Desk for small print jobs.

Do you have a pool?

We do not have a pool.

Do you have a spa?

We do not have a spa.

What is the cost for a Roll-away bed?

Roll-away beds are based on availability in rooms with one bed for $50 per night plus tax.

What are the closest hospitals to Hotel Kabuki?

Hotel Kabuki is near UCSF Mount Zion, California Pacific Medical Center and other medical centers. Learn more.


Do you have onsite parking? How much is parking?

We offer limited self-parking for $45+tax, on a first come first served basis, in the small lot directly in front of the hotel. Additional parking is available in the Japan Center Garage under the hotel at a cost of $29.

Garage Hours:
Monday - Friday, 5:00am - 10:00pm
Saturday & Sunday, 9:00am - 10:00pm

Accessible Features

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.

Accessible Hotel Parking and Transportation

  • Van-accessible self-parking
  • Self-parking for cars
  • Accessible Transportation with advance notice

Accessible Hotel Areas

  • Public restrooms
  • Restaurants
  • Concierge desk
  • Public Entrance
  • Fitness Center / Exercise facilities
  • Registration desk

Accessibility for Guest Rooms and Meetings

  • Assistive listening devices for meetings provided upon request
  • Text telephone TTY
  • Accessible guest rooms with mobility features have doorways with 32in (0.81m) of clear width
  • Closed caption or closed captioning decoders for guest room televisions

Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Restaurants
  • Registration area
  • Fitness Center / Exercise facilities
  • Guestrooms
  • Meeting room / Ballroom area

World of Hyatt

Most hotels within the JdV by Hyatt brand participate in World of Hyatt® – a loyalty program that offers rewards at over 1,100 hotels and resorts worldwide. Learn how to make your stays even more rewarding.