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Existing Reservations Joy of Life Club

Frequently Asked Questions

General

What is check-in/checkout time?

Check-in time is 3 p.m.; checkout is 12 p.m.

Do you allow smoking on property?

The Hotel Carlton is a non-smoking hotel.

Do you allow pets?

We welcome your pets. Upon check-in, a signed pet agreement will be required.

How much do you charge for high-speed/Wi-Fi internet access?

Our basic Wi-Fi is complimentary to all guests. Upgraded Wi-Fi is available for a charge of $9.95/day.

Do you have a fitness center?

While we do not offer a fitness center on-site, please contact our front desk for local options.

Do you have a business center?

Our business center is located on the 1st floor of the hotel, and guests have access to it at all hours. There are two Apple desktop computers, as well as a black-and-white printer. Guests can print their boarding pass complimentary through the welcome screen.

Do you have a pool?

We do not have a pool.

Do you have a spa?

We do not have a spa.

Transportation/Directions

How do I get to the Hotel?

DRIVING FROM SAN FRANCISCO INTERNATIONAL AIRPORT:

  1. Depart airport following signs to US-101 N.
  2. Stay on US-101
  3. Exit on US-101 N. /Mission St. toward Golden Gate Bridge
  4. Turn left onto S. Van Ness Ave.
  5. Turn right onto Bush St.
  6. Turn right at the 3rd cross street onto Hyde St.
  7. Take the first right onto Sutter St.
  8. The Hotel Carlton will be on the left side between Hyde and Larkin

DRIVING FROM OAKLAND INTERNATIONAL AIRPORT:

  1. Depart airport following signs for I-880 N. to Downtown/Oakland and merge
  2. Keep left at the fork and merge onto I-80 W. toward San Francisco
  3. Pay toll and proceed over the Bay Bridge
  4. Exit onto Fremont St.
  5. Continue onto Front St.
  6. Turn left on Pine St.
  7. Turn left onto Hyde St.
  8. Turn right at the 2nd cross street onto Sutter St.
  9. The Hotel Carlton will be on the left side between Hyde and Larkin

DRIVING FROM SAN JOSE INTERNATIONAL AIRPORT

  1. Follow airport signage and merge onto CA-87 N. toward US-101 N.
  2. Keep left at the fork and merge onto US-101 N exit onto US-101 N. /Mission St toward Golden Gate
  3. Turn left onto S. Van Ness Ave.
  4. Turn right onto Bush St.
  5. Turn right at the 3rd cross street onto Hyde St.
  6. Take the first right onto Sutter St.
  7. The Hotel Carlton will be on the left side between Hyde and Larkin

The hotel does not offer a complimentary shuttle to and from the airport. From San Francisco International Airport, other transportation options include:

  1. Taxi: $45 - $70/car
  2. Town Car: To the airport $50; from airport $60
  3. Shared Shuttle: $16 per person to airport; $18 per person from airport
  4. BART: $8 - $9 per person
  5. Uber: $35 - $60/car
  6. Uber Pool (max two adults): $15 (promo rate could change)
What is the best address to put into my GPS?

1075 Sutter Street, San Francisco, CA 94109

Do you have on-site parking? How much is parking? Is it included in my room rate?

Third Party parking garages are available nearby for overnight parking. Prices vary based on location. Before parking, park in the white zone for check-in and to unload luggage.

Restaurant

What is your restaurant’s cuisine?

Saha Lounge serves a light and comforting breakfast menu. Learn more here.

What are the hours of the restaurant/bar/lounge?

Hours of Operation:

Breakfast: Monday - Thursday: 7:30 a.m. - 11 a.m.

Brunch:
Saturday: 8 a.m. - 12 p.m.
Sunday: 8 a.m. - 2 p.m.

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