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Frequently Asked Questions


What is check-in/check-out time?

Check in time is 3 p.m.; check out is 12 noon.

Do you allow smoking on property?

The Waterfront Hotel is a non-smoking hotel.

Do you allow pets?

We welcome your pets. Upon check-in, a signed pet agreement will be required.

How much do you charge for high speed/Wi-Fi Internet access?

Our basic Wi-Fi (3MPS) is complimentary to all guests. Upgraded Wi-Fi is available for a charge (5MPS is $6.95 and 9 MPS is $11.95)

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We have a fitness center that is available 24 hours and includes two treadmills, two ellyptical machines, one bike, one universal machine, free weights, yoga mats and medicine balls.

Do you have a business center?

Our business center is available to our guests at all hours. There are two Apple desktop computers, as well as black/white and color printing options. Guests can print their complimentary boarding passes.

Costs apply for additional internet usage: $4.95 for the first 20 minutes. $0.25 per minute thereafter

Costs apply for printer usage: Monochrome $0.29 per page, Color $1.49 per page

Do you have a pool?

Our pool hours are from 10 a.m. to 10 p.m. There are no lifeguards available. Children under the age of 14 needs to be accompanied by an adult.

Do you have a spa?

We do not have a spa.

Transportation/ Directions

How do I get to the Hotel?


  1. Follow airport signage and merge onto I-880 N. towards Downtown/Oakland
  2. Take the Broadway/Downtown Exit
  3. Merge onto 6th St.
  4. Turn left onto Washington St.
  5. The Waterfront hotel will be on the left.


  1. Follow airport signage and merge onto US-101 N.
  2. Take the I-80 Exit toward Bay Bridge and merge onto I-80 E proceeding over the bridge
  3. Take the I-880 S. Exit toward Broadway/Alameda
  4. Turn right onto 5th St.
  5. Slight right to stay on 5th St.
  6. Turn right onto Washington St.
  7. The Waterfront hotel will be on the left


  1. Follow airport signage and merge onto I-880 N. toward Oakland
  2. Take the Broadway/Downtown exit
  3. Merge onto 6th St.
  4. Turn left onto Washington St.
  5. The Waterfront hotel will be on the left

After passing Embarcadero St. on Washington St. into Jack London Square, pass around the fountain and pull into our driveway.

The hotel does not offer a complimentary shuttle to and from the airport. There are several other options available:

  1. Get a cab outside the airport. The cost will be $35.00 to $40.00 from Oakland $80.00 from San Francisco Airport. The ride is 25 to 30 minutes
  2. BART station is available from the airport to.12th Street Oakland City Center. The cost is $7.85. BART availability from the airport is every 7 minutes. From the Oakland Coliseum it runs every 7 mins. to 15 mins based on time of day. From the SFO airport to 12th Street Oakland City will be $8.95. From the BART station to the hotel is 10 to 15 minute walk from Broadway towards Jack London Square.
  3. Town Car service is available. Contact the hotel directly and ask to speak to the valet stand.

What is the best address to put in to my GPS?

10 Washington St, Oakland, CA 95607

Do you have onsite parking? How much is parking? Is it included in my room rate?

The hotel offers valet parking. The cost of valet is $32 per night.

The hotel does not offer a self-parking.


What is your restaurant’s cuisine?

Lungomare - features northern Italian cuisine.

What are the hours of the restaurant/bar/lounge?


Hours Of Operation:
Serving Breakfast/Lunch/Dinner
Café 6:45a.m. to 4 p.m.
Lunch 11 a.m. to 3 p.m.
Mid Day 3 p.m. to 5:30 p.m.

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