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Existing Reservations World of Hyatt

Frequently Asked Questions

Map & Directions

How do I get to the Hotel?
For a map and directions, click here.


What is check-in/check-out time?
Check-in time is 4:00pm; Checkout time is 12:00pm.

Do you allow smoking on property?
Carmel Valley Ranch is a non-smoking hotel.

Do you allow pets?

What is your fax number?
(831) 626-2532

How much do you charge for high speed/Wi-Fi Internet access?
Wi-Fi is complimentary to all hotel guests.

Do you have a fitness center? What kind of equipment does it have? What are the hours?
The 5,200-square-foot fitness center is located at the River Ranch offering a variety of classes including yoga, Pilates, spinning, body sculpting, TRX, circuit training and more. River Ranch also offers a Junior Olympic family pool and hot tub; a splash zone for children; bocce courts; a recreational area with fire pits; a children’s activity center and playground; basketball, bocce and tennis courts.

Hours are 6:00am to 8:00pm.

There are also miles of hiking trails along Snivley’s Ridge overlooking Carmel Valley.

Do you have a business center?
No, we do not have a business center.

Do you have a pool?
Lodge pool: open 24 hours for ages 16+
River Ranch lap pool: 5:30am–8pm for ages 16+
River Ranch family pool: 5:30am–8pm for all ages

Do you have a spa?
Spa Aiyana offers three VIP double spa treatment suites with fireplaces, eight deluxe spa treatment rooms, and a manicure and pedicure salon.


Do you have onsite parking? How much is parking? Is it included in my room rate?
We offer complimentary self-parking; no valet available.


Valley Kitchen
Voted 2018 Best Restaurant in Carmel Valley by the readers of Monterey County Weekly, is the resort’s social hub, located in the Lodge. Valley Kitchen’s garden-to-table menu by award-winning Executive Chef Tim Wood is reflective of the produce, artisanal products and people of Carmel Valley, the resort’s two-acre organic garden, and Chef Wood’s own philosophy of sustainability. With an ever-evolving seasonal menu, Valley Kitchen allows guests to enjoy a variety of ingredients delivered fresh from the land and sea by our Ranch Artisans and other local purveyors, as well as international cuisines inspired by Valley Kitchen’s diverse culinary team, from classic Californian to Portuguese to Moroccan.  

The Golf Clubhouse Grill
The casual Clubhouse Grill with crackling fire pits, expansive patio, and front row seats to the rolling fairways, is a favorite, whether you’re captivated by the game—or simply the view. On any given day, you’ll find a full checklist of Clubhouse classics—elevated breakfast staples, hearty soups, fresh salads, sandwiches, snacks and sides, old-school desserts, local beer on tap and a full bar—not to mention a darn good burger, flame-grilled. 

River Ranch Café
Our laid-back poolside eatery (housed in our historic 132-year-old building) will have your family feeling nurtured from morning to evening. Equally awesome are the comfy seating and wide-open views. Beyond the Ranch Favorites and farmstead-inspired fare, our rousing ranch-style dinners—featuring themes like Taco Tuesday or Wood-Fired Pizza Night on Fridays—are crowd favorites for hanging with your crew or fellow Ranch families.