Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind. Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
GBAC STAR™ cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience
As we welcome you back, you can have peace of mind knowing we are taking precautionary measures across Hyatt hotels worldwide in an effort to maintain a safe environment for our guests, customers and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Hyatt hotels in the Americas*:
Cleaning & Sanitation
We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas. Cleaning and sanitization includes the use of hospital-grade disinfectants as well as exploring and testing the use of electrostatic sprayers. We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms.
Temperature & Wellbeing Checks
All colleagues are required to have a body temperature check each time they enter the hotel. We will also be asking colleagues and guests to conduct wellbeing checks prior to arriving to the hotel. Colleagues and guests who are showing signs of COVID-19, and/or colleagues with a fever above 100.4 F (38 C), will be advised to contact their healthcare provider.
Hand Hygiene & Social Distancing
Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout. Social distancing measures will extend to areas such as elevators, fitness centers, airport shuttles, and more, while protective shields are being placed at the front desk and grab-and-go markets at many hotels.
Masks & Gloves
Masks and other personal protective equipment are available for colleagues and guests, wherever required, and the policies for utilizing them depends on department responsibilities, tasks, and local guidance and requirements. From front desk associates to housekeeping, spa therapists and kitchen staff, colleagues are trained on the importance of wearing appropriate protective gear and are taking additional safety precautions for guests and each other.
Knock & Go Room Service
To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless otherwise indicated by the hotel. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order. At some properties, grab-and-go options will be available.
Food Safety Protocols
Our teams are implementing precautionary measures starting with food preparation to set-up and service, and enhancing food safety and hygiene protocols for restaurants, room service, and group meetings and events. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily shifted restaurants with a buffet offering to à-la-carte menus and made-to-order options.
All Hyatt hotels around the world continue to follow procedures and protocols developed in consideration of guidance and information shared by various health organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities and other leading experts and organizations like the Global Biorisk Advisory Council (GBAC). Our GBAC cleanliness and training accreditation process focuses on establishing hotel environments that are sanitary, safe and healthy.
These processes and procedures have been developed for Hyatt hotels in the Americas. A global cross-functional COVID-19 response team is closely monitoring new information and regularly updates the guidance on appropriate processes and procedures for all Hyatt hotels globally. Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.*Hyatt’s Americas Region includes all of North America, South America, and the Caribbean.
Terms like “we,” “our” and other similar terms are used for convenience on this page to refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, one or more of their direct or indirect subsidiaries or affiliates, and/or a hotel operating under a Hyatt brand.