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Frequently Asked Questions

General

What is check-in/check-out time?
3pm Check in / 11 am check out. Late check requests are subject to a fee.

Do you allow smoking on property?
All guest rooms are Non-smoking- Property has designated outside smoking area

How much do you charge for high speed/wifi internet access?
Wi-Fi is complimentary

Do you have a fitness center? What kind of equipment does it have? What are the hours?
24 Hour access – Cardio and treadmill equipment is provided.

Do you have a business center?
Yes, 24 hour access

Do you have a pool?
Seasonally Heated outdoor pool April – Oct

Do you have a spa?
Yes

Transportation/Directions

How do I get to the Hotel?
From San Jose or San Francisco International airports taxi or arranged 3rd party transportation is best.

What is the best address to put in to my GPS?
4200 Great America Parkway, Santa Clara, CA 95054

Do you have onsite parking? How much is parking? Is it included in my room rate?
Parking available on site and is complimentary for Hotel Guests.

Restaurant

What is your restaurant’s cuisine?
Hotel does not operate a restaurant. Two restaurants are on site IHOP 24 hour American cuisine and Bennigan’s Irish American Cuisine. Numerous other restaurants are in close proximity across the street.

What are the hours of the restaurant/bar/lounge?
Hotel does not have a bar. Closest bar is in our parking lot located at Bennigan’s.

Other

I have more questions, who do I call?
Additional questions should all be directed to our hotel Front Desk. Any Sales or Group questions directed to our onsite Sales Team.