Certified CX Manager Social Media (S3A-12005)
Oct 15 2013 - Oct 17 2013
9:00 AM - 4:00 PM
201 Mission St
San Francisco, CA 94105
Next US class starts: May 21th, 2013
During the 2 day training class and the following 4 week online education program, attendees develop a complete Customer Experience Strategy leveraging social media for customer interaction across all departments. The program includes: conducting a professional assessment, strategy development, social media supported customer experience management, resource and budget planning, ROI calculation and organization readiness.
Your Masterpiece will be a complete Customer Experience Strategy Hand Book for a real life class case with approximately 70 page. You will be able to use it as a base for your own future projects and to show it to clients or employer.more info