Our Heart

Joie de Vivre Hospitality is distinguished first and foremost by its unique approach to business, as represented by the Joie de Vivre Heart.

This heart embodies our rigorous focus on employee and guest satisfaction, which has a direct impact on guest loyalty, word of mouth, and ultimately, a hotel's bottom line. As the centerpiece of Joie de Vivre's "service from the heart" philosophy, the heart resonates with staff and guests alike and creates an inspired and enthusiastic company culture.

To ensure that the Joie de Vivre heart comes alive, we have a number of programs in place to help our culture flow through the heart and make certain that its philosophy generates the results our owners deserve. Upon joining the company, each new employee is introduced to the Joie de Vivre Heart, so that everyone helps the culture around it grow and flourish.

This focus has proven itself through great financial results in the best of times as well as the difficult times following the events of September 11, when our properties increased their market shares considerably despite the economic downturn.


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